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Introduction


 

Are You Running Your Business or

Is Your Business Running You?

 

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Introduction


 

Are You Running Your Business or

Is Your Business Running You?

 

Running your Business or Ruining your Business?

Are you finding it tough to manage or grow your business, because you don’t have enough business knowledge and experience, or you lack some basic management skills? 

Are you too busy working IN the business, that you don’t have enough time to work ON the business? 

  • Do you find that you don’t have enough hours in the day to do the jobs you need to do?

  • Are you battling to increase your sales, and find you are being beaten by your competitors?

  • Are your profits down and you are struggling with your cash flow?

  • Do you feel that your staff are not performing to your expectations

I know how you are feeling!

I have built up my own successful businesses over the last 40 years, and having experienced most of these challenges, I know how you may be feeling- because I have walked in your shoes.

Over my many years in business, I learnt that to become a successful business owner or manager I needed to be competent in many different areas of business, including; sales, marketing; financial control, staff management, as well as business administration.  

The problem I discovered was that even if you do have some or all of these skills, you probably don’t have enough time to concentrate on many of the important issues, as you are too busy working in the business yourself! One of the major reasons for my business success was that I learnt how to apportion my time and my business skills, so that I achieved the best outcome.

 I can help you to improve your Management Skills

I am a business coach in the Bayside suburbs of Melbourne, and I have over 40 years of experience at creating and operating my own successful businesses (see my history).

Over the last 12 years, I have been coaching and mentoring business owners and managers, just like you, sharing with them my vast business knowledge and experience, and helping them to overcome their difficulties and to expand their businesses.

 Managing a business can be a lonely experience!

Who can you turn to discuss your business problems and challenges? Your Life Partner? Your Accountant? Your Lawyer? Your friends?  What do they really know about actually running their own business, or what do they really know about your business? 

Surely it makes sense to talk to someone who has already experienced what you are challenged with, who has overcome all major business difficulties, and someone who has succeeded in operating and growing numerous profitable and successful business ventures?

I understand the isolation that you sometimes feel in managing your business, and your need to have someone to listen to your problems, to offer you some perspective, and then to assist you in creating and implementing suitable solutions to firstly solving the problems, and then improving your business.

 I really can help you to improve your business!

I offer a wide range of business coaching services that can help you to improve your management skills and assist you to achieve significant business growth (see Services).

I can lead you in developing and implementing a Business Plan that will help you to improve and grow your business.  

I will teach you the necessary business knowledge and management disciplines that will help you with: 

  • Sales and profitability

  • Financial management,

  • Staff training and motivation to improve their performance.

  • Manage your time wisely

I will also show you how to set up easy to use monitoring systems which will help you to keep track of your business’ financial and sales performance, so that you can concentrate on growing your business and improving your profits. 

 Let’s have a chat!

Watch our video below - "How to Grow Your Business", and learn more about what you can do to grow and improve your business, and how I can help you to do so.

Then give me a call so that I can tell you more about my services and how I can assist you to on the path to business success.

 Contact Barry Spanger on Telephone 0409-455446 or

email: barrys@clientedge.com.au

 

 

 

 

Your Business Strategy


Hope is Not a Strategy

Let Us Create Your Own Business Strategy

Your Business Strategy


Hope is Not a Strategy

Let Us Create Your Own Business Strategy

Do you know where your business is going to?


Do you have an understanding of what your current business situation is, where you want to end up, and the actions that you need to undertake in order to achieve your goals?  

Are you trying to grow your business, without a plan on exactly how you will do so?

Are you spending your time and money wisely?

Are there enough hours during the day to attend to everything that you need to do?
Do you find that you suffer from a shortage of money and resources which holds you back from achieving your business goals?

 

Similar to planning a journey using a roadmap, you need to plan your time and resource allocation, so that you can concentrate on growing and managing your business in the most efficient and profitable way.

 

You need a Business Roadmap!
A Business Plan (Roadmap) can help you set the  goals of where you want to take the business in the future, the resources that you require to do so, and it will include a list of actions that you will need to undertake in order to achieve the goals of the business.

 

ClientEdge can help you!

We can help you to develop your Business Plan that will assist you in managing and growing your business, while making best use of your time and your money. This process will help you to understand what you want to achieve, and where you want to take your business. It will also help you to efficiently allocate the amount of time necessary to achieve the task, as well as determine who will be responsible for completing the tasks.

Business Analysis

 We will analyse all aspects of your business, the Market in which you operate and the potential growth opportunities available.

Systems Review  

We will review all your current management and operating systems and processes including; sales & marketing; financial management, operations, and staff recruitment & training.


Marketing Review

We undertake a review of all aspects of your marketing program, including Direct Sales, Online Marketing, Advertising, and then we can develop strategies to increase your sales.
 

Implementing Your Plan

We will help you to implement your action plan, as well as coach you and your staff towards improving the quality of your service and your company.

What to do next?

Let us tell you more about our business planning process, and how your business can benefit by having a Business Plan.

Give Barry Spanger a call now on 0409 455 446 or send us a message, and get started on planning the future growth of your business

 

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Valuable Business Tips


 

 

Valuable Business Tips

 

Valuable Business Tips


 

 

Valuable Business Tips

 

Some Quick Ideas to Improve your Customer Service & Marketing

By focusing on key fundamentals in Customer Service and Marketing, you can significantly improve the performance of your business, as well as increase customer loyalty and sales.

We have listed some basic business ideas, that are often overlooked by managers, resulting in customer loyalty not being optimised and the business failing to perform to expectations.

If you are serious about improving your business why not review all the items listed, then develop action plans to progressively bring about change.

Respond promptly
Ensure everyone in the business shows that they are willing and prepared to assist clients promptly.

The company’s image is critical
Make sure the offices, brochures, newsletters,  and employee presentations are pleasing and appropriate.

Deliver on your promises
Always demonstrate the ability to perform the agreed service; as promised, dependably and consistently.

Understand the needs and expectations of potential customers
Then work out the best way to convert this into sales.

Develop great client relationships
Provide individual attention and understanding of the client’s specific needs.

Research your customers
So you know what they want, how you can offer them great benefits,  and what will prompt them to do business with you!.

Treat complaints promptly and with respect
Take the problem from the client and give them a solution.

Know what marketing works for your business.
Don’t be persuaded by someone whose business it is to sell advertising space or time.

Let customers know that you appreciate their business
Verbally or with loyalty programs.

Maintain a database.
To track sales trends, buying habits and customer management changes that might result in new opportunities emerging with inactive accounts.

Talk to your clients when there is NOT a problem and ask
“If you could change one thing about this business, what would it be?”

Have an in-depth understanding of your customers
This should reveal the most likely sources of growth.

Word of mouth – capitalise on it
Recognise customers who refer business with a “thank you”, incentive or discount.

Pool marketing resources
through strategic alliances, where possible.

Understanding your customers
and what they want. This should give an early warning if they are becoming tired of your product or service.

Why spend heavily on advertising
when building and gaining credibility is more important?

It’s no use assuming the customer is happy
Complacency loses business.

Current clients are worth 8 times more than a new client
and are the most valuable asset of the business generating the income stream.

Treat each customer like a new one
Find ways to re-engage them and keep the relationship alive.

Repeat clients are your key to profitability
The greatest ‘leverage’ for any business can be in the area of retention of clients, or increasing the transaction frequency or average dollar spend

Look for and listen to complaints
They are your opportunity for improvement. 96% of customers don’t complain, they walk!

Keep your existing clients
by building walls around them, and get them to spend more, more often.

The service experience
This determines where customers go.

Your probability of making a sale?
To a new client 1 in 16, a current client 1 in 2!

Be customer focused!
Every action should be shaped by a relentless commitment to meeting and exceeding customer expectations on product and service quality.

Find out what your customers want
Not just your product or service, but also the delivery of your offer, and, if necessary, make changes.

Revenue is made and lost every day
Not on price or performance, but by the quality of the customer experience!

Have a point of difference
from competitors that you can articulate and that is important to your clients.

Excellent professional businesses offer “remarkable” professional services
You need to understand what makes you “remarkable” in the eyes of your clients

Successful businesses don’t just happen
Objectives are set and actions are developed and executed!

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How Clientedge Can Help You


How Clientedge Can Help You

How Clientedge Can Help You


How Clientedge Can Help You

Running a business can be challenging at times. While you may be in business for yourself that doesn’t mean you must do it alone. Building a successful company requires skills, knowledge, and guidance from people both inside and outside the company.

  • We can provide advice to start-ups regarding investors, employees, and regulations. If you’re an established company, we can help you manage client expectations, relationships with partners and strategies to keep your employees engaged.

  • All types of businesses can benefit from our coaching. According to the Australian Institute of Management, 70% of its members hire coaches. Similarly, to why athletes use coaches, businesses managers can benefit from coaching to improve their skills and guide them through important decisions.

  • Whether you’re a freelancer, start-up company or an established firm with many employees, you can benefit from investing in some business coaching.

 How business coaching can help you

 

Maximising your productivity

Are you working long hours but you’re still not getting all your work completed? I can show you how to analyse your productivity, which can help you to make better use of your time.

Developing business & marketing plans

I can help you to brainstorm your business and marketing ideas to formalise into a professional plan for a blueprint for the future, and action plans that you can follow to achieve your goals.

Increasing your sales & profits

I can provide some realistic expectations of your financial situation and can offer strategies to implement ongoing improvement to your sales efforts.

Identifying where to invest your time and CAPITAL WISELY

Many businesses waste money investing in the wrong type of marketing or growth strategies. I will help you to identify where to use your efforts to achieve the best possible marketing results. 

Helping you to focus on what you do best

Many business owners go into business for themselves because they’re passionate and talented in one particular aspect of the business. I will help you to focus on what you do best and show you how you can invest in employees or contractors who can fill in the gaps.

Improving your financial efficiency

Cash flow is vital for every business, and for a healthy cash flow. There are strategies that we can implement to improve efficiency and profitability, including:

  • Setting your budgets: Identifying your sales & expense budget so you can stay on track with your cash flow.
  • Tracking your spending: If you don’t track what you’re spending, how can you control your cash flow?
  • Using credit wisely: Credit is a necessary part of business, and I can help you to understand the distinction between good and bad debt.
  • Improving your financial management: Even if you have an accountant, it’s important for you to understand the fundamentals of money and financial management. I can help you to set up reporting systems that will assist you in easily understanding the financial situation in your business.
  • Having a vision of the future: How your cash flow could be affected? I will show you how to analyse your operating cash flow which help you to keep track of money going in and out of your business while you develop your business vision. 

Improving your relationships with employees, and customers

Your company can’t function without employees, and customers and suppliers. I will help you to ensure that you’re looking after your greatest assets by improving communication and collaboration with all of them.

 Implementing team training & skill development

It is important that you keep your employees happy by investing in their growth and education. I will help to set up a program, so that you can invest in the right development training for your staff.

 Offering an impartial voice

I can provide you with a high level of governance for your businesses - an outside view, an impartial and dispassionate voice and someone to offer some long-term direction.

 

Now is the time to improve your business efficiency and your profits

 Contact Barry Spanger on Telephone 0409-455446 or

email -  barrys@clientedge.com.au

 

 

An Ode To All Business Owners


An Ode To All Business Owners

 

"It is not the critic that counts. Not the man who points out how the strong man stumbled or where the doer of deeds could have done better.

The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who knows great enthusiasms, the great devotions, and spends himself in worthy cause.

Who at best knows in the end the triumph of high achievement, and who at worst, if he fails, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who know neither defeat nor victory."

--Theodore Roosevelt

 

An Ode To All Business Owners


An Ode To All Business Owners

 

"It is not the critic that counts. Not the man who points out how the strong man stumbled or where the doer of deeds could have done better.

The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who knows great enthusiasms, the great devotions, and spends himself in worthy cause.

Who at best knows in the end the triumph of high achievement, and who at worst, if he fails, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who know neither defeat nor victory."

--Theodore Roosevelt