“Individual customers tracked, measured, individual feedback, brilliant. Bridged a gap immediately – fixed one customer issue already”

“Exceeded our expectations. “Great feedback, pleasant and unpleasant surprises. We couldn’t have done this work ourselves. We wouldn’t have the IP (skills and experience) or the independence to find out what our customers really think about us. The quality of the results and presentation was certainly of real value.

I would use ClientEdge to look at our IT business”.

“Exceeded all my expectations

Overall trends –very good and consistent. Reinforcement of broad trends – invaluable”

“This has been by far the most enlightening marketing program I have been involved in”

“You made such a phenomenal and positive impact on my business thinking strategies”

“Not a believer in ClientEdge initially; now a believer. Didn’t know what to expect. Empathy and Assurance ratings confirm our philosophy in business but we got some surprises we didn’t expect. Great stuff for us to work on”.

Presentation was great. Understood topic. Have a clearer understanding of how important customer service has as an impact to the company.

Very informative and kept us engaged.

Directly relevant to my role. Was good.

• Certainly presented as someone who had excellent knowledge of the area of expertise. Great. Thank you.
• Very timely session for my current business needs of reporting on a change management project that – on reflection – would have been better managed.
• Great session.
• Looking at change as an opportunity has helped me accept it as it occurs.
• Very professional and talented as a presenter.
• Good orator, patient and emphatic presenter of often difficult subject to teach.
• Thank you Helen. I found your style most enjoyable and you engaged with our group so well.

• “Good presenter and maintained interest”.
• “Not an area that I was familiar with. Was good to work through the process”.
• “Not currently applicable to my role but can see benefits for the future”.
• Very engaging and interesting presenter and content relevant.
• “I think this served to reinforce the reasons for – and potential pitfalls of – our internal performance management process”.
• “Delegation is definitely an area I need to improve in – having trust in my peers to tackle the task”.
• “Valuable and relevant topic and content”.
• “I need to learn to “let go” more often through recognising the benefits of delegation (both for myself and team members)”.
• “Valuable session with some good group discussion and activities”.
• “An enjoyable session”
• “Excellent, relevant and good role playing activities. Performance Management can be very dry however today was very good. Thanks”

“Thought I would pass onto you just how successful the Marketing Seminar conducted by Helen Ward was. I have received some excellent feedback and wanted to make sure you knew how happy we at Casey were with this.

Helen please come back again soon. I will endeavour to include you in our calendar for next year!”

“I have been working with Barry for the last 6 months. Barry was highly recommended to me when I was looking for someone to provide me with support in growing my business. Coming into it I had worked with a business coach, so I had certain expectations of what I was going to get out of the process – I was so wrong. On my first meeting with Barry I was blown away. His first question to me was, “Is this a business or a hobby?” It certainly is not a hobby but it was not being run as a business. Customers were getting discounts simply because I felt sorry for them. Barry’s ability to look at my business from a distance, with none of the emotional attachment that I have has been most valuable and insightful. Processes I have been carrying out simply because “that is the way I have always done it” was not good enough anymore. Barry challenges my every thought process, decision, action and makes me 100% accountable to myself. Not only have I had immediate financial return in my business, I have started to approach my whole business in a totally different light. When I meet with Barry I know I will leave the meeting feeling totally overwhelmed – exposed about the fact that I someone looks into every detail of my business, grateful that I am getting advice from such an extraordinary person with so much wisdom, experience and passion and a sense of accomplishment when I stop and reflect on where I have come from. I would recommend this sort of mentoring approach to anyone who really wants to challenge themselves, improve and grow their business, develop their business skills and hopefully meet someone who is totally inspirational along the way.”

I have known Barry Spanger for over fifteen years and have used on an ongoing basis his professional consulting services for the last year . We have found his clear approach as well as his attention to details to be invaluable when assisting us formulating strategy and actions plans. Barry’s successful business track record and experience as well as his solid academic background provides Barry with the ability to assist his clients in many different aspects. I have no hesitation in recommending Barry .