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Resources

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Business Growth - Improving Profitability

There is no point chasing business growth if you are losing money. This free PDF outlines strategies to help you improve profitability and ensure the benefits of growth flow through to your bottom line. Read more..

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Business Strategy - Are you climbing the right mountain?

Many businesses claim they value their existing customers - yet rhe reality is vastly different. This free PDF outlines why ignoring your existing customers is adding costs to your bottom line and potentially stopping your business realising its full potential. When setting your growth strategy you need to ask - Am I climbing the right mountain? What would happen if all our customers felt truly valued? Read more..

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Starting Your Business - A Must Do Checklist

If you are thinking of starting a new business this free checklist will help set you on the right path. Often in our experience too many businesses are started with a lot of enthusiasm (which is good) but too little planning and research. Addressing the questions raised in the checklist is a good first step towards building a business with solid foundations. Read more..

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Four Steps to a Winning Business Strategy

To successfully grow your business you need to start with a sound business strategy. This will underpin all the decisions you take. Help ensure time and effort is not wasted - that you are not distracted or divert your resources away from the main game - growing your business. This free PDF outlines practical steps that need to be taken as a first step towards getting your business strategy right. Read more..

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Are you short of time and money?

Often one of the major barriers to business growth is the way we allocate both our time, resources and money. This free PDF provides helpful hints on how to ensure your energies are being directed in the right areas to help build a platform for growth. Read more..

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Creating a Point of Difference

To survive and prosper in business today it is more important than ever to have a clear point of difference relative to your competition. A wow factor, something that your customers will tell others about. This free paper outlines ways you can grow your business by creating a point of difference Read more..

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Your Ideal Customer

This free PDF outlines how identify your ideal customer and through this get far more value from your promotional and advertising spend. To focus your business on the customers you really should be dealing with, and then avoiding the unrewarding treadmill of endless customer acquisition. Read more..

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Using Your Business Time Wisely

Success in business does not happen by chance. This paper highlights the importance of doing the right thing at the right time. Having robust processes in place to help your achieve your goals. Read more..

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Hot Tips to Kick Start Your Business

By focussing on key fundamentals it is possible to significantly improve the performance of your business. This paper includes 34 practical and proven ways to give your business a kick start! Read more..

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How to Apply for a Bank Loan

Written by one of our team who spent 38 years working at senior levels in one of Australia's largest Banks. Paper includes practical suggestions to take the stress out of your next loan application! Read more..

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Common Mistakes to be avoided in a Business Plan

If you are in the process of writing a Business Plan read this paper first. Full of practical tips based on many years of experience. Read more..

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Building a Competitive Advantage in Professional Service Organisations

Creating a competitive advantage in Professional Service organisations can be a challenge. It is rarely a simple cost/benefit analysis. This paper suggests ways to create a advantage that will be sustainable. Read more..

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The Pitfalls of Buying and Running Your Own Business

If you are thinking of starting or buying your own business, read the paper first! Full of practical tips to help you avoid heartbreak! Read more..

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Sales Management and the Missing Link!

Get the most out of your sales team and training investment by focusing on and measuring the behaviours that lead to the sale. A simple and proven process that works! Read more..

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Client Retention the Secret to Business Success

Statistics tell us only 30% of clients are totally satisfied at any time. This means that a frightening 70% are at risk! This paper outlines practical steps to take to reduce customer defection. Read more..

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Marketing Strategy for the 21st Century

The marketing landscape in the 21st Century has changed. Traditional marketing channels are being overtaken by new media, which is about connecting people with people. Free PDF download. Read more..

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Human Resource Management and Recruitment - Before you advertise

Human Resource Management & Recruitment - getting the right people is an essential element of any business strategy. This free PDF outlines what you need to do before you advertise a role availability. Get the right people the first time! Read more..

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Human Resource Recruitment - How to conduct an effective interview

Human Resource Recruitment is one of the most important and yet challenging facets facing a growing business. This free PDf outlines how to conduct an effective recruitment interview to help ensure you get the right candidate the first time. Read more..

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Continuous Improvement - How to implement

Continuous improvement can be an exciting and rewarding journey for businesses to undertake. This free PDF outlines a process to follow that can set your business on a path of greater employee engagement, innovation - and give you an edge on your competitors in the marketplace. Read more..

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Starting a Business in Australia - Resources

If you are thinking of immigrating to Australia and starting a business and are not sure where to start, this free PDF may be a useful starting point. Read more..

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Marketing Strategy – How to use Ansoff’s Matrix

Ansoff's Matrix is a powerful marketing tool that allows you to consider ways to grow your business. The Matrix can help businesses decide what course of action should be taken given current performance and situation. Download free PDF Read more..

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Marketing Strategy and Improving Profitability

Improving profitability is an essential element of any marketing strategy. However there is no "one size fits all" when it comes to marketing strategy. That is why it can be a challenge to find the right solution. This free PDF outlines strategies to consider to get you on the path to growth and profitability. Read more..

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Marketing Strategy - The Customer Segment Test

To ensure your marketing strategy is right and that any customer segment is worth pursuing you need to apply the customer segment test. This free PDF outlines the process to be followed to help get your marketing on track. Read more..

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How to prepare a cashflow forecast

To run a business without preparing a cashflow forecast is like trying to drive a car blindfolded. it is only a matter of time before you have an accident! This free PDF outlines a simple and proven way to go about it. Read more..

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Your Business Through the Customers Eyes!

A powerful and often low cost way to improve your business and achieve business growth is to systematically review every way your business comes into contact with your customers. Too often it is the small things that are overlooked that stop a business from delivering consisitent and high quality service to its customers. This Free PDF outlines a simple but effective way to get your business strategy on the right path. Read more..

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ClientEdge Business Strategy Program

A winning business strategy is possible when you use the ClientEdge Business Strategy Program. The model has been developed over many years to deliver sustainable results - as opposed to quick fix solutions that can set you up for failure. Read more..

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Customer Service - Common Mistakes and Assumptions

We all expect great customer service however there are three common ways businesses can let their customers down. Often without realising it. To learn more download our free PDF. Read more..

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