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How do you do that? By focusing on the Five Pillars of Business Growth;
- Increase the number of profitable customers who value your offer
- know why those profitable customers value your offer
- have systems in place to deliver that value every time
- understand the "real" cost of inefficient allocation of resources
- build your reputation and brand to maximize referrals and word of mouth business.
How do you get more “Top 10 Customers”?
Our experience is that most businesses fall into the 80 – 20 syndrome; 80 percent of their business comes from 20 percent of the customer base. What makes your “Top 10” customer? Is it the number of transactions over a year, how much they spend, or is it simply that they are low maintenance. Know the characteristics of “Top 10 Customer” and you can build strategies for business growth. And ask yourself, how you can transform other customers into “Top 10 Customers’
Take the guess work out of why someone will do business with you
Are you struggling to know what is unique, better or different about your business relative to your customers and competitors? The secret lies in your “Top 10 Customers” and why they value you? Is it your quality, responsiveness, reliability or expertise? Equally, are you up to speed on their changing needs and on top of what your competitors do, both well and importantly what they neglect to do?
But who will manage while you and the team grow your business?
How do you free up time and resources, to focus on the activities that drive business growth. Consider for a moment the real cost of misusing your time. Some of the tasks and jobs you’re doing that could and should be undertaken by someone else, internal or external. Your job is to put the systems in place for people to work with, make sure the business is growing and focus on building your reputation and brand rather than the day to day minutiae of the business. Working ON the business!
about the importance of the proper allocation of your time and resources in business www.clientedge.com.au/resources1.aspx
Imagine leading the energetic activity to transform your business from the slow lane to the innovative leader in the fast lane of your industry or sector.This is what we at ClientEdge witness with our clients when taking them through this dynamic process of business growth
Business Growth and Success comes from doing it better than your competitors. Get in touch if you would like to experience the business growth your efforts deserve. Give us a call on 03 9923 2750
Be Challenged! Be Accountable! Be Successful!
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